Contact information

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Contact Policy

How to Contact Us

If you have any questions, concerns, or inquiries regarding your order or our products, please contact us using one of the methods below. We’re happy to help.

Email: brdthebrand@gmail.com
Instagram: @brdthebrand
Contact Form: Available on our Contact Us page

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Response Time

We aim to respond to all inquiries within 24–48 business hours. Response times via Instagram may vary depending on message volume.

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Order-Related Inquiries

When contacting us about an order, please include:

• Your full name

• Order number

• A brief description of the issue

This helps us assist you as quickly as possible.

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Incorrect or Missing Information

Please ensure all contact details provided are accurate. We are not responsible for delays caused by incorrect or incomplete contact information.

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Spam & Abuse

We reserve the right to ignore or block messages that contain spam, harassment, or abusive language.